Announcements

The holiday season has decimated our physical inventory and inventory management systems. Starting around Black Friday we were hit with surges that pretty much continued indefinitely. We did have some forethought and saw some of this coming and placed very sizable parts/product orders in our various supply chains to be equipped for said surge. I say we saw some of this coming but we did miss the mark by a few measures of magnitude. Certain models became overwhelmingly popular. Osprey, Shrikes, S...

Our customer service desk has been hammered for the better part of 2 months now. Our normal email volume went from 100-200 emails per week, to per day, to per hour, and continue to keep rolling in. We have added additional dedicated personnel to our Customer Service department to manage the influx. Our response time has increased and a few emails have even been lost due to our volume out growing our process. The big issue with the current system is the amount of time it takes us to properly cate...