Shipping, Lead time, and delay update:

The holiday season has decimated our physical inventory and inventory management systems.  Starting around Black Friday we were hit with surges that pretty much continued indefinitely.  We did have some forethought and saw some of this coming and placed very sizable parts/product orders in our various supply chains to be equipped for said surge.  I say we saw some of this coming but we did miss the mark by a few measures of magnitude.  Certain models became overwhelmingly popular.  Osprey, Shrikes, Specters, T-38s, Animus, and Antares, and virtually all replicas just sold out in an instant, and continued to sell.  Even reds, greens, blues, etc just started flying off the shelf.  We strategically doubled efforts to correct some of this but it's been staggering.  We now have 3 massive orders in various stages of inbounding and based on our tracking they should be all here within the next 2-3 weeks. So between today and the next 3 weeks we hope to close out most if not all open orders.  Many of you have seen this in real time since we are consistently still shipping orders.  I am embarrassed to say our oldest unfilled order is about 48 days old.  So if you are emailing about the order you placed 48 hours  ago just know that a small group of people have been waiting the better part of a month and a half.  For full transparency 85% of our current backlog is less than 2 weeks old, 50% is less than 1 week.  Aside from back orders we have also experienced a few pauses due blade shortages as well.  As of yesterday we hit critical lows on NeoPixel blades so our NeoCore and Proffie NeoPixel hilts that were shipping have to wait until next week to go out.  Right before Christmas we ran out of baselit blades.  These 2 points are substantial because prior to the Holiday season this would have been impossible.  We keep months upon months worth of blades in buffer.  We have daily communication and meetings with all of our suppliers, shippers, and vendors and everyone is working to get back our back orders straightened out.   We have been told containers were coming in 3 weeks, they showed up that afternoon, and we have been told they will be in tomorrow, and they still are not here.  It is very difficult for me to predict at this time with certainty when things will go out because the elaborate inventory dance we are doing and our inbounding information is not very reliable.  At this time I know something big is coming early next week, but I don't know if it's everything as promised, or just stuff to do one or two SKUs.  We can promise that every order will go out as soon as we can get it out.  We genuinely appreciate your support, and patience.  As we have said several times we could not be here without you guys.  We have the best customers in the business.  Once everything lands we have already modified our process and staff to keep up with our old same/next day shipping model that everyone is accustomed to.